Most frequent questions and answers

We know that there are lots of special days set aside for people with disabilities, for example; Quiet Hour, Purple Tuesday etc. Most of these events are either at inconvenient times such as very early in the morning, and it is normally just for a couple of hours of the day. A lot of the time not all the shops are open because they hadn’t signed up for the special event. Also shops are not fully prepared as they may not have had training on each and every need for those with disabilities.

This app can give you the freedom to shop how you want, when you want to shop and at a time that suits you. They are also aware of the differing needs that each and every person that uses the app to come through their doors will need. This will then enable them to give a personal shopping experience and a much more efficient service. 

The app will tell you all the shops in your chosen location. You can then select the profile of the shop you would like to go to. Then select a quiet time or you can contact the shop through the app and request another time of your choice (Business owners are not obligated to agree to the slot you have requested. This will be at their discretion and will depend on how busy they are). When you arrive at the shop whatever adaptation is needed will already be in place e.g a ramp for a wheelchair, light adjustments etc. If you know the item number or your order beforehand you can send them this information through the app and they can have it ready for you. It’s a complete personal tailor-made VIP experience, making experiences a much more pleasurable event.

It is completely FREE and will ALWAYS be completely FREE.  We feel that you should not have to pay for what everyone else can do for free.


Most frequent questions and answers

Purple Shopper was created based on information from a survey of 2,000 disabled people on reasons why they find it difficult to socialise in today’s society and some instead just shop online.

  • 4 in 10 disabled people are ‘turned away’ from high street shops.
  • 45% said shopping was too stressful. 27% of this 45% said shopping caused them to have a panic attack.
  • 5 in 10 can’t cope with loud music.
  • 66% said just being in the presence of other people can make shopping a struggle
  • 39% said there were too many stairs
  • 22% the doorways were too narrow

*The survey was taken in May 2019

From the information above, it is clear that accessible shopping needs to be more than just an hour a month. Everyone has the right to access a suitable environment, and with a few small amendments shops and services can ensure that they are giving a better experience to a wider range of people.

You should sign up because of the ‘Purple Pound’. This is the potential spending power of people with a disability. A lot of those people struggle to get to the shops for all sorts of reasons and it is the spending power of 13.3 million people in the UK (that’s almost 1 in 5 of the population). Their contribution to spending in the UK it is reckoned to be worth a staggering £249bn to the economy! That’s an awful lot of spending power to miss out on!

Using your desktop you create a profile of what your business does and what service it provides. You insert the quietest times that are available to your business. You will then get notifications by email and text message if someone books one of your quieter times. It is then your choice to accept or deny the booking. If you deny the booking, there is a message box for you to explain why you can not accept the booking. The user will have already let you know through the app what adaptations they will need when visiting your business e.g wheelchair ramp, quiet area etc. You can then have their chosen adaptations ready for the time they have selected.

Businesses will get the first month completely free. So you can try it out and see if it works for your business and after that month you will be charged a small fee. For enquiries on costing please contact us.


Shopping made accessible

Join us in bridging the gap